Book Your Discovery Call

This is a initial call on Google Meet designed to understand your goals, share our approach, and ensure we're perfectly matched for your project. Pick a day and time that works best for you.

Book A Gallery Tour

Experience our collections in a guided setting designed exclusively for you. Explore premium outdoor furniture, architectural stone, rare plant specimens, and bespoke pieces at your own pace, with expert guidance along the way.

For myself
With my client

Privacy Policy

A 3D render of a stunning bespoke garden

Last updated: 01 September 2025

Who We Are

This privacy policy applies to theoutdoorlivingcollective.com ("our website", "the website") operated by The Outdoor Living Collective, a UK-based garden design company.

What Data We Collect

Information You Provide

When you use our website, you may provide:

Contact Forms

  • Name
  • Email address
  • Phone number
  • Message content
  • Project inquiry details

Newsletter Signup

  • Email address

Consultation Bookings

  • Contact details
  • Preferred appointment times
  • Project requirements

Information We Collect Automatically

Website Usage Data

  • Pages visited
  • Time spent on pages
  • Click interactions
  • Browser type and version
  • Device information
  • IP address (anonymised)
  • Referring website

Cookies We use cookies to:

  • Remember your preferences
  • Analyse website performance
  • Improve functionality

How We Use Your Data

We use collected information to:

  • Respond to inquiries and consultation requests
  • Send newsletters (with your consent)
  • Improve website functionality and user experience
  • Analyse website traffic and usage patterns

Legal Basis

We process data under UK GDPR based on:

  • Legitimate Interest: Responding to inquiries and website improvement
  • Consent: Newsletter subscriptions and marketing communications
  • Contract: Fulfilling consultation bookings

Data Storage and Security

  • Data is stored on secure servers
  • We use SSL encryption for data transmission
  • Access to personal data is restricted to authorised personnel only
  • Regular security updates and monitoring are implemented

Third-Party Services

Google Analytics We use Google Analytics to analyse website usage. Data is anonymised and subject to Google's privacy policy.

Contact Forms Form submissions are processed securely and stored in our CRM system.

Hosting Our website is hosted by Webflow, subject to their privacy standards.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Object to processing
  • Withdraw consent for marketing
  • Request data portability

Cookies Policy

Our website uses the following types of cookies:

Essential Cookies Required for basic website functionality.

Analytics Cookies Help us understand how visitors use our website.

Contact Us

For privacy inquiries or to exercise your rights:

Email: info@theoutdoorlivingcollective.com

Complaints

You can lodge complaints with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113

Policy Updates

This policy may be updated periodically. Check the "last updated" date for the most recent version. Significant changes will be notified via email or website notice.